Telecommunications giants are increasingly implementing AI technologies, as discussed by Nvidia and Verizon executives at Mobile World Congress Las Vegas. Key applications include customer service improvement, network management, and operational efficiency, leading to promising outcomes in both internal processes and customer interactions.
The telecommunications sector is increasingly harnessing the power of artificial intelligence (AI), as highlighted during a keynote session at the Mobile World Congress Las Vegas featuring executives from Nvidia and Verizon. Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, expressed enthusiasm for the transformative potential of AI in telecommunications, stating, “There has never been a better or exciting time to be in the telecommunications industry. AI will revolutionize telecommunications, and telecommunications will revolutionize AI.” Vasishta elaborated on various applications of AI within the industry, emphasizing its role in enhancing customer service, managing network operations, and developing digital assistants. Verizon’s Shankar Arumugavelu, Executive Vice President and President of Verizon Global Services, also showcased the company’s extensive data capabilities, stating that their facility processes over 70 billion data points daily from more than 30,000 sources. He stated, “The telco industry because of the amount of data, because of the network, the role the network plays, has a specific advantage to be able to take advantage of these generative AI capabilities.” The implementation of AI is seen in various operational strategies at Verizon, including the application of AI-driven computer vision for effective cell site planning. This technology not only aids in network densification but also enhances energy optimization and predictive maintenance. Additionally, Verizon is advancing its supply chain with a fully automated digital twin that optimizes inventory management and workforce planning according to predictive market demand. Moreover, consumer-facing applications, particularly digital customer service agents, leverage AI to analyze customer interactions and tailor responses proactively. Arumugavelu emphasized the effectiveness of these AI tools, revealing that 28,000 Verizon representatives utilize them, achieving a remarkable answerability rate of 95% and answer accuracy of 96%. He remarked, “The question mark over where does AI help or does AI help us in our telecom industry is kind of past us now. Now it’s a case of how do I leverage AI?”
The telecommunications industry is at the forefront of integrating artificial intelligence into its operations, driven by the need for efficiency, enhanced customer experiences, and innovative service delivery. Major players such as Nvidia and Verizon are exploring AI’s potential to not only improve internal processes but also revolutionize customer engagement in real time. The Mobile World Congress Las Vegas served as a significant platform to discuss the future of AI in telecommunications, with industry leaders sharing insights into practical applications and emerging trends. This discussion is timely, as the telecom sector continues to generate vast amounts of data and seeks innovative solutions to leverage this resource.
In summation, telecommunications companies are embracing artificial intelligence to revolutionize their operations and customer interactions. The discussions led by executives from Nvidia and Verizon at the Mobile World Congress Las Vegas underlined the substantial advancements AI could bring to the sector. As organizations adopt AI technologies more comprehensively, they are likely to see improved efficiency in network management, customer service, and operational processes. With the telecommunication industry’s unique data advantage, the future appears promising for AI-driven innovation in this rapidly evolving landscape.
Original Source: www.businessinsider.com
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